Web Membership FAQs:
Q: What do I see if I join?
A: You will have full access to hundreds of video clips, thousands of photo sets, and live video streaming. Plus, you can see exclusive web content that's too hot for any of our regular video titles! Membership is a great deal. Click here to join now
Q: How do I cancel my WEBSITE membership online?
A: Please visit the biller you joined through: SBW | Jettis International | Vendo or send an e-mail to WebSupport@GirlsGoneWild.com. (Website membership only, not video subscriptions.)
Q: I forgot my password, how do I get it?
A: Please visit our password retrieval form or visit the biller you joined through: SBW | Jettis International | Vendo or send an e-mail to WebSupport@GirlsGoneWild.com. (Website membership only, not video subscriptions.)
Q: My question about Membership is not listed here, what should I do?
A: Send an email to WebSupport@GirlsGoneWild.com and send us your question in detail.
GGW Store Digital Purchase FAQs:
Q: How does iTunes download work?
A: Download To Own on iTunes is a method where you can buy a Girls Gone Wild DRM-free movie to own forever for your iTunes, which can be synced to your iPad, iPhone, iPod, or any other supported device.
After making your Download To Own purchase, simply click on the [ Download To Own on iTunes ] link in your "My Account" page. The iTunes download will automatically place itself in your Podcasts folder and begin to download. To locate your movie, just open iTunes, select "Podcasts" from the left hand navigation, then select your file. For the best possible viewing experience, please be sure you have the most up to date version of iTunes http:apple.com/itunes
DVD and Blu-Ray Ordering Help
Q: What number do I use to place a phone order?
A: 1-800-261-6297 (orders only) 24 Hours/Day, 7 Days/Week
Q: What is the delivery time on orders?
A: Delivery time is 1 to 3 weeks from the date the order is processed. Priority shipping is normally 3 to 5 business days from the date the order is processed.
Q: I have a problem with my order, who should I contact?
A: By Email...
a) For Status
b) For Cancellations
c) For Refunds
d) For All Other
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (800) 303-9940 or send a written correspondence to:
GGW Video, P.O. Box 150, Hollywood, CA 90078
Q: Can I order by Check or Money Order?
A: Yes, for our regular retail items, not special offers. Note: The Hottest Girl in America $1 special offer is available for credit card purchases ONLY.
Click here for a printer friendly order form.
Please send checks or money orders to:
GGW Video, P.O. Box 150, Hollywood, CA 90078
For more information, call 1-800-303-9940.
Q: How are the orders packed for shipment?
A: VERY discreetly in a white packaging envelope. No logos or images. Packages are shipped from Southern California.
Q: What is the name that will show on my credit card statement?
A: GGW-ONLINE.COM 1-800-303-9940
Q: How long will it take to receive a credit on a return?
A: Returns are processed immediately.
Q: What address do I use to return Videos or DVDs?
A: Please call customer service at 1-800-303-9940 for more info.
Q: How are orders shipped?
A: All orders are shipped by U.S. Mail. Orders shipped to Canada are delivered Canada Post.
Q: What is the company physical address?
A: Our physical address is:
GGW Brands, LLC
P.O. Box 150, Hollywood, CA 90078
Safety & Security
The Girls Gone Wild brand is all about fun, freedom and youthful expression which means a lot of people want to be a part of it. Girls Gone Wild works diligently to ensure that all our employees, customers, and guests are treated professionally and respectfully. Girls Gone Wild takes these issues very seriously and wants to hear from you if you have any comments, questions or concerns about our products, staff or independent contractors. Authorized representatives from Girls Gone Wild will only contact you via email from a ggwbrands.com or girlsgonewild.com domain. If you are emailed by someone who claims to be from Girls Gone Wild but does not have one of these domain addresses please contact us immediately. Thank you.
Call: 310-405-0172 or email: chris@ggwbrands.com
