Video and DVD Ordering Help
Q: What number do I use to place a phone order?
A: 1-800-303-9940 (orders only) 24 Hours/Day, 7 Days/Week
Q: What is the delivery time on orders?
A: Delivery time is 1 to 3 weeks from the date the order is processed. Priority shipping is normally 3 to 5 business days from the date the order is processed.
Q: I have a problem with my order, who should I contact?
A: By Email...
a) For Status
b) For Cancellations
c) For Refunds
d) For All Other
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (800) 303-9940 or send a written correspondence to:
GGW Video, P.O. Box 150, Hollywood, CA 90078
Q: Can I order by Check or Money Order?
A: Yes. Click here for a printer friendly order form.
Please send checks or money orders to:
GGW Video, P.O. Box 150, Hollywood, CA 90078
For more information, call 1-800-303-9940.
Q: How are the orders packed for shipment?
A: VERY discreetly in a white packaging envelope. No logos or images. Packages are shipped from Southern California.
Q: What is the name that will show on my credit card statement?
A: GGWMKTG.TV 1-800-307-5995
Q: How long will it take to receive a credit on a return?
A: Returns are processed on a daily basis, however, your bank may take up to 30 days to post the credit to your account.
Q: What address do I use to return Videos or DVDs?
A: GGW Returns, 28340 Avenue Crocker Unit 101, Valencia, CA 91355
Q: How are orders shipped?
A: All orders are shipped by U.S. Mail. Orders shipped to Canada are delivered Canada Post.
Q: How do I stop getting sales phone calls?
A: You can register with the National Do Not call Registry. To sign up, go to https://www.donotcall.gov and submit your information.
Q: Does the Company have a Do Not Call Policy?
A: Yes, like all telemarketing companies, GirlsGoneWild maintains a Do Not Call Policy. You may view a copy of the Do Not Call Policy at http://www.girlsgonewild.com/dncpolicy/
Q: What is the company physical address?
A: Our physical address is:
Mantra Films, Inc.
P.O. Box 150, Hollywood, CA 90078
Web Membership FAQs:
Q: What do I see if I join?
A: You will have full access to hundreds of video clips, thousands of photo sets, and live video streaming. Plus, you can see exclusive web content that's too hot for any of our regular video titles! Membership is a great deal. Click here to join now
Q: How do I cancel my WEBSITE membership online?
A: Visit http://tours.girlsgonewild.com/support.php and click 'Cancel Membership' or send an e-mail to WebSupport@GirlsGoneWild.com. (Website membership only, not video subscriptions.)
Q: I forgot my password, how do I get it?
A: Visit http://tours.girlsgonewild.com/support.php and click 'Lost Password' or send an e-mail to WebSupport@GirlsGoneWild.com.
Q: My question about Membership is not listed here, what should I do?
A: Send an email to WebSupport@GirlsGoneWild.com and send us your question in detail.
Safety & Security
The Girls Gone Wild brand is all about fun, freedom and youthful expression which means a lot of people want to be a part of it. Girls Gone Wild works diligently to ensure that all our employees, customers, and guests are treated professionally and respectfully. Girls Gone Wild takes these issues very seriously and wants to hear from you if you have any comments, questions or concerns about our products, staff or independent contractors. Authorized representatives from Girls Gone Wild will only contact you via email from a mantraent.com or girlsgonewild.com domain. If you are emailed by someone who claims to be from Girls Gone Wild but does not have one of these domain addresses please contact us immediately. Thank you.
Call: 800-303-9940 or email: LisaD@mantraent.com
